Shipping Policy
When will I receive my order?
All orders are shipped from our warehouse within 5 business days of placing your order. Delivery will take 10-20 business days after shipment, depending on the carrier and availability in your location. We apologize for any delays caused by customs clearance, inspections, or carrier service issues.
How can I track my order?
Your shipping confirmation email will include a tracking number. You can use this number to track your order on www.17track.net.
What are your shipping costs?
We have a flat shipping rate of $3.99 for all destinations: USA, Germany, Australia, Canada, United Kingdom, Austria, Switzerland, New Zealand, Israel, Mexico, France, Ireland, Spain, Italy, South Africa, Singapore, Norway, Malta, Chile, Denmark, Sweden, United Arab Emirates, Belgium, Portugal, Iceland, Cyprus, Finland, Netherlands, Saudi Arabia, Luxembourg.
Which countries do you ship to?
Currently, we support shipping to the USA, Germany, Australia, Canada, United Kingdom, Austria, Switzerland, New Zealand, Israel, Mexico, France, Ireland, Spain, Italy, South Africa, Singapore, Norway, Malta, Chile, Denmark, Sweden, United Arab Emirates, Belgium, Portugal, Iceland, Cyprus, Finland, Netherlands, Saudi Arabia, and Luxembourg. However, if your country is not covered by our logistics services, we will notify you immediately and make the necessary changes to your order. For more information about our destinations, please contact us at service@dollagem.com.
How can I change my shipping address?
Address changes are only possible on the same day of the order before 11:00 PM (Pacific Daylight Time, GMT -7). You can contact us at service@dollagem.com to request a change.
Can I ship to an address other than my credit card billing address?
Yes, it is possible.
How are orders shipped?
Orders are shipped on normal business days (excluding holidays). Orders placed on Saturday or Sunday will be shipped the following Monday. Taxes
You are responsible for paying any taxes, duties, and fees levied by the jurisdiction to which the product is shipped, including but not limited to any sales or use tax, value-added tax, or customs duties.
Where do we ship from?
Some goods will be shipped directly from our domestic warehouse, while others will be manufactured and shipped directly from our own factories located in the United States, Canada, and Australia.